Contact Us

Talk to a person

We answer every message ourselves, normally within one business day. There is no call centre and no ticket queue.

Customer service

Email: info@moonwhiteshop.store
Hours: Monday to Friday, 9:00 to 18:00 Hong Kong time
Response time: within one business day

Registered business address

MoonWhite is a trading name of Global Screen Limited.

Global Screen Limited
Flat/RM A, 12/F
300 Lockhart Road
Wan Chai
Hong Kong

This is our registered business address, not a returns address. If you need to send something back, email us first and we will confirm where to send it.

Where is my order

You receive a tracking link by email as soon as your parcel leaves the warehouse. You can also check the status at any time on our Track Your Order page using your order number and the email address you ordered with. If your tracking has not moved for more than five days, email us with your order number and we will chase it for you.

Returns, refunds and damaged items

Email info@moonwhiteshop.store with your order number and, if something arrived damaged, a photo. The full terms are in our Refund Policy and Shipping Policy.

Send us a message

Use the form below and we will come back to you within one business day.